FAQ

Frequently asked questions

How do I personalise a product?


Choose the product you wish to purchase and type the personalised text in the box provided on the product page.




I would like a custom order, how do I puchase it?


Please send us an email what you have in mind. Please attach some pictures or sketches you wish to have engraved. We will always try to make your idea to come to life and give you the best prices.




Can I personalise every product?


Not all the products are personalised on the website but they can be. Simply contact us before purchasing and we will add the option to the product. Extra personalisation may result in extra charges, typically £3.




How long would the order take to arrive?


Our standard processing time is 5 working days plus the shipping time, however there are times when we are very busy and orders may take up to 2 weeks. Please see the red banner at the top of the website to see our current processing time.




Do you have special discount codes?


Yes we do. Follow us on our social media to see our discount codes and free prices.




Can I send the gift directly to a recipient?


Yes absolutely! Just please enter the correct shipping address at the checkout.





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